FOS under pressure after Channel 4 Dispatches expose
Financial Adviser FT magazine – Pressure on Financial Ombudsman Service to review thousands of cases after Channel 4 Dispatches revelations which Ros commented on
Ban cold calls and use of leads from cold calls – FCA responsibility not just ICO
Corporate Adviser article reports on Ros’ efforts to ensure cold calling is banned properly, not just through the ICO but also via the FCA.
Nurses paid £11,000 to take funding away from dementia patients
Social Care: Daily Mail article highlighting the injustice of paying nurses £11,000 to take funding away from dementia patients.
Money Marketing column – major failings at Financial Ombudsman Service
Money Marketing article highlighting shocking discoveries in a Channel 4 documentary of major failings in the Financial Ombudsman Service.
FOS under pressure after Channel 4 Dispatches expose
Financial Adviser FT magazine – Pressure on Financial Ombudsman Service to review thousands of cases after Channel 4 Dispatches revelations which Ros commented on.
USS pension scheme – all figures are estimates, no certainty
BBC Website highlights the situation with the USS pension scheme and member strikes – Ros comments on the inherent uncertainty of all pension valuations
Amendments to Financial Guidance and Claims Bill
FT Financial Adviser magazine highlights Ros’ calls for amendments to financial guidance bill to be strengthened so automatic referral to impartial and independent guidance and ban on cold-calls are introduced
MPs need to beef up cold calling ban properly
Professional Adviser article reports Ros’ calls for MPs to back amendments for a proper cold calling ban
FOS failings shocking – Daily Mail
Half a million victims of PPI mis-selling may have been unfairly dealt with by failings at the FOS
Shocking failings at Financial Ombudsman uncovered
Shocking failings uncovered at Financial Ombudsman. Channel 4 Dispatches undercover investigation finds major flaws in Ombudsman operation. FOS staff who don’t understand financial products, are pressured to turn down complaints and side with banks or financial providers. Urgent action needed to ensure financial customers have proper system of fair redress. Tonight at 8pm a Channel4 Dispatches programme will show shocking evidence of failings at the Financial Ombudsman Service (FOS). Members of the public are told to complain to the Ombudsman