Yorkshire Post: How insurers lost touch with their customers
Ros’ views on why insurance companies have not always understood their customers’ needs were published in the Yorkshire Post
Spectator blog – Ten things that have gone wrong in the UK insurance industry
The Spectator carried a blog from Ros outlining ten ways in which the UK insurance industry has been at fault and how it can change to better meet the needs of its customers.
What's gone wrong with the UK insurance industry?
Ros comments on the announcement by the Financial Conduct Authority that it will investigate old insurance policies sold between 2006 and 2000 to see if the charges and terms are fair to customers and she explains what has gone wrong with the insurance industry profit and sales models.
Pension charge cap announced at last
Ros welcomes the announcement of a cap on pension fund charges at 0.75%, ban on commission and Active Member Discounts and calls for reform of NEST charges to simplify the system.
Retirement Income Options – a consumer perspective
Ros gave a keynote speech at a WealthatWork Seminar in London, explaining the need for new thinking on retirement income options and making consumer interests a higher priority
Advice crucial to success of pension freedom
Ros welcomes the first day of new pension freedoms but expresses concerns that giving people access to good advice will be crucial to making the reforms a success for individuals.
What could be NISA – using ISAs to fund future care
Ros welcomes the Budget changes for ISA savings and calls on the Chancellor to use ISAs to incentivise saving for social care – perhaps allowing such savings free of inheritance tax.
CityAM lead comment: The pension revolution could restore Britains long-term savings culture
Ros wrote a lead article for CityAM explaining her belief that the measures in the 2014 could mark the start of a revival of Britain’s long-term savings.
Express Budget Comment – No more rip-off annuities, a savings and pensions revolution
The Daily Express carried a Comment piece from Ros about the monumental changes to savings and pensions in the 2014 Budget.
Times Thunderer : At last we will trust people with their own money
The Times published a Comment piece from Ros welcoming the new Budget measures that will allow people to choose what to do with their pensions.